Commonly Asked Questions Regarding: Installation!

Things you Should Do Anyways!​

• Make sure your Install Directory is on your C: drive if possible and has no spaces in it. ie: C:\Games\ArcheAgeClassic
  [*]

Add this drive to your exceptions and non-quarantine list for any Firewall/Antivirus Program you Have (And Don't use less than stellar Antivirus programs)

Now then - other commonly asked questions and their solutions! (Account Based)​

• When extracting the installer, I get error 0x80004005
  • Only use WINRAR or 7zip to extract your installation file
• During the installation, dependencies fail to install
  • Press the "close" button and install will resume
• Getting the error: "This app can't run on your PC"
  • Contact Support - we will give you an updated Client
• Getting the error: "Kong Error: Too many requests"
  • Wait a bit, it means our download servers are being overwhelmed! Give it some time and try again.
• Getting error: "CreateProcess failed; code 740. The requested operation requires elevation."
  • Run as Administrator
• Launcher "Failed to Update Game"
  • Check to see if your game_pak file has been changed to 4kb, if so, confirm you have removed spaces from your install path and install the game again
• Launcher just disappears when I click play!
  • Contact Support an make sure you do not have spaces in your user name
• I'm Using Bitdefender, game still not working!
  • Disable Realtime Scanning and Try again
• I'm using ANY sort of Anti-virus and my files end up missing!
  • Delete the game files you installed
  • Reinstall the game, DO NOT LAUNCH anything after.
  • Double click on the shield icon in the bottom right of your task bar (windows defender)
  • Select Virus & Threat Protection
  • Under Virus & Threat protection settings, click Manage Settings
  • Down at the bottom under Exclusions, click Add or Remove Exclusions
  • click + Add an Exclusion
  • select Folder
  • Navigate to the folder you installed your game in, and then click select folder (It should show C:\Games\AAClassic or wherever your install is)
  • Run the launcher as administrator
• I'm getting an "Out of Memory" Error when installing!
  • Restart your PC once or twice and try again
  • Make the following changes as outline here: https://www.thewindowsclub.com/out-of-memory-error-while-copying-files

Other common fixes for various issues

• Delete the AAClassic folder from your Documents folder and restart
• Make sure there are NO spaces in your install drive
• Make sure you're on DX9
• Install on the C drive only