Greetings everyone!
After what has been an ... emotional weekend, I'm here to deliver a small recap of how the launch went, and how things are going to go now. Here goes...
Launch Weekend Recap
So for those of you who were here on Friday for the "initial" launch you'll notice it has been.... terrible. We'll admit it, it was really NOT looking good. Queue was bugged, server was crashing... really, not the sort of thing we want on our server. We even wiped the database due to some heavy hitting exploits that allowed these crashes to happen.
From all the information available to us, the server was being voluntarily crashed by a third party exploiting a vulnerability we had not seen during the different betas we ran. We were, however, able to fix said vulnerabilities.
So on to the "real" launch the next day...
Once Saturday came, we launched again, off a clean slate. Except.... Everything was lagging! It turns out the Inventory module was responsible for it (and coincidentally, this affected Quests very much given their huge dependency on the Inventory module). Oh no! We're doomed!!! Well ... we were a bit scared at first.
After the lag was noticed, people were a bit gloomy, we were getting clown reacted at every turn.. awesome! But after a few sleepless nights (and enough cans of Monster Energy to fuel an entire college dorm for a month..) we found the cause. To better handle the huge player load that was happening, we also wanted to upgrade hardware, which meant waiting on our server host until Monday for them to wake up and hit the "deliver" button. On to monday...
Early on Monday, we received the server hardware. Being the sneaky Darus that we are, we decided to not tell the community that a maintenance that would solve the issue was happening. We wanted to let everyone experience it firsthand and THEN do a grand reveal. As it turned out this was a MASSIVE success. Players first reported absolutely no lag, which we pretended was due to a lower player count as we are slowly letting people in.. ha, jokes on them, at that point we already had 2x the conccurent player count from before. No lag, double the players. FEELS GOOD MAN. So we kept letting players in, getting about 3x the concurrent user count we had before, without a DROP of lag. Players obviously went "okay no way guys they must have upgraded the servers right??" and yes we did. But I think people took the surprise well.
Now, everything runs super smooth. I've seen some of the biggest Golden Plains Battle this game has probably ever seen, with up to 600 players taking part in the fight (that's 12 raids in a single zone). Some increased latency was to be expected, but it was till more than manageable. At that point the game client itself was the issue, because it was having trouble keeping up!
We are very excited(to play arche age) to deliver this experience to all of you guys and we hope we'll keep matching your expectations!
Land Rush update
Because of the server delay that happened, we could not in good conscience give you guys a landrush on Sunday as initially planned. We have thus decided to move the land rush to Saturday, the 12th of August at 4 PM EST.
Dungeon Availability issues
Due to the aforementioned server issues, we had lowered the maximum number of open dungeon instances at the same time. This is now causing some players to have to wait to enter dungeons. We will be increase the number of dungeon instances available in the next maintenance! It should help alleviate this problem. It might not fully because there is a LOT OF PLAYERS.
Marketplace changes
Tomorrow (Wednesday) the marketplace will be welcoming its own set of changes, as we add some more cosmetics!
Things to expect:
The Daru Trinket shop will be delayed by a few days and open around the weekend. With all those server issues, we've had to reprioritize.
Other issues
Name changes/reservations
We are now issuing renames for those who had reserved a name but could not get it. Submit a ticket on Discord to ask for it!
Racial skills for some races
Some racial skills are simply not working. This is known and will be addressed in an upcoming patch.
New list of known issues
There is a new forum category you can explore to find answers to common issues. PLEASE CHECK IT OUT BEFORE SUBMITTING SUPPORT TICKETS.
>> HERE <<
After what has been an ... emotional weekend, I'm here to deliver a small recap of how the launch went, and how things are going to go now. Here goes...
Launch Weekend Recap
So for those of you who were here on Friday for the "initial" launch you'll notice it has been.... terrible. We'll admit it, it was really NOT looking good. Queue was bugged, server was crashing... really, not the sort of thing we want on our server. We even wiped the database due to some heavy hitting exploits that allowed these crashes to happen.
From all the information available to us, the server was being voluntarily crashed by a third party exploiting a vulnerability we had not seen during the different betas we ran. We were, however, able to fix said vulnerabilities.
So on to the "real" launch the next day...
Once Saturday came, we launched again, off a clean slate. Except.... Everything was lagging! It turns out the Inventory module was responsible for it (and coincidentally, this affected Quests very much given their huge dependency on the Inventory module). Oh no! We're doomed!!! Well ... we were a bit scared at first.
After the lag was noticed, people were a bit gloomy, we were getting clown reacted at every turn.. awesome! But after a few sleepless nights (and enough cans of Monster Energy to fuel an entire college dorm for a month..) we found the cause. To better handle the huge player load that was happening, we also wanted to upgrade hardware, which meant waiting on our server host until Monday for them to wake up and hit the "deliver" button. On to monday...
Early on Monday, we received the server hardware. Being the sneaky Darus that we are, we decided to not tell the community that a maintenance that would solve the issue was happening. We wanted to let everyone experience it firsthand and THEN do a grand reveal. As it turned out this was a MASSIVE success. Players first reported absolutely no lag, which we pretended was due to a lower player count as we are slowly letting people in.. ha, jokes on them, at that point we already had 2x the conccurent player count from before. No lag, double the players. FEELS GOOD MAN. So we kept letting players in, getting about 3x the concurrent user count we had before, without a DROP of lag. Players obviously went "okay no way guys they must have upgraded the servers right??" and yes we did. But I think people took the surprise well.
Now, everything runs super smooth. I've seen some of the biggest Golden Plains Battle this game has probably ever seen, with up to 600 players taking part in the fight (that's 12 raids in a single zone). Some increased latency was to be expected, but it was till more than manageable. At that point the game client itself was the issue, because it was having trouble keeping up!
We are very excited
Land Rush update
Because of the server delay that happened, we could not in good conscience give you guys a landrush on Sunday as initially planned. We have thus decided to move the land rush to Saturday, the 12th of August at 4 PM EST.
Dungeon Availability issues
Due to the aforementioned server issues, we had lowered the maximum number of open dungeon instances at the same time. This is now causing some players to have to wait to enter dungeons. We will be increase the number of dungeon instances available in the next maintenance! It should help alleviate this problem. It might not fully because there is a LOT OF PLAYERS.
Marketplace changes
Tomorrow (Wednesday) the marketplace will be welcoming its own set of changes, as we add some more cosmetics!
Things to expect:
- Two Yata costumes
- Two undisclosed costumes (see for yourself soon!)
- A summer themed marketplace release, alongside costumes and more!
- The Daru Subscription Box will be available for purchase, limited to one per account. This limit will refresh every month!
The Daru Trinket shop will be delayed by a few days and open around the weekend. With all those server issues, we've had to reprioritize.
Other issues
Name changes/reservations
We are now issuing renames for those who had reserved a name but could not get it. Submit a ticket on Discord to ask for it!
Racial skills for some races
Some racial skills are simply not working. This is known and will be addressed in an upcoming patch.
New list of known issues
There is a new forum category you can explore to find answers to common issues. PLEASE CHECK IT OUT BEFORE SUBMITTING SUPPORT TICKETS.
>> HERE <<
Last edited:
